Return Policy
At Timeless Treasures, we take great pride in the quality of our handmade and antique products. Due to the unique nature of our items, all sales are final, and we do not accept returns or offer refunds. We encourage you to carefully consider your purchase before completing the checkout process.
1. Non-Returnable Items
All Items Are Final Sale: Once purchased, all items are non-returnable. Please ensure that you are fully satisfied with your selection before making a purchase.
2. Refund Policy
No Refunds: We do not offer refunds under any circumstances. Please be aware that once your order is processed, the sale is final.
3. Damaged or Defective Items
Responsibility of the Courier: Any damage that occurs during shipping is the responsibility of the courier. We strongly recommend that you inspect the package upon delivery and refuse it if it appears damaged. If you accept a damaged package, please contact the courier directly to file a claim.
4. Exceptions and Special Conditions
- Misrepresentation: If you believe the item received was significantly different from the description provided on our website, please contact us within 48 hours of delivery. While returns or refunds are not generally accepted, we are committed to resolving any discrepancies.
- Order Errors: If an error occurred on our part (e.g., wrong item shipped), please contact our customer service team within 48 hours, and we will work with you to correct the mistake.
5. International Orders, we currently do not accept returns or process refunds for international orders. Please review your order carefully before purchasing.
Policy Communication
We encourage all customers to read this policy carefully before making a purchase. By completing a purchase, you agree to the terms outlined in this Return Policy.
Need help? please contact us on raghid.sandouq@gmail.com, for issues related to refund and return.