At Timeless Treasures, we are committed to delivering your purchases safely and efficiently. Below, you’ll find important details regarding our shipping process.
1. Shipping Destinations
- International Shipping:
- We proudly ship our products to a wide range of international destinations. However, due to varying regulations, we reserve the right to limit shipping to certain countries without prior notice.
2. Shipping Methods
- Carriers:
- We primarily use DHL for our shipping needs. These trusted carriers offer a range of services, including expedited and express shipping.
- Shipping Options:
- Depending on your location and the carrier’s availability, you may be offered options such as standard, expedited, or express shipping during checkout.
3. Shipping Costs
- Weight-Based Shipping:
- Shipping costs are calculated based on the weight of your order and the destination. Exact shipping charges will be displayed during the checkout process before you complete your purchase.
- No Free Shipping:
- Please note that we do not offer free shipping at this time.
4. Order Processing Time
- Processing Times:
- In-Stock Items: Orders for items that are readily available in our store are typically processed within 1–3 business days (Sunday through Thursday).
- Handmade or Custom Items: Some of our handmade or custom products may require additional time to prepare before they are shipped. Specific processing times will be noted on the product page.
5. Delivery Time
- Varied Delivery Times:
- Delivery times vary depending on the shipping method selected and the destination. Since we ship internationally, factors like customs clearance and local courier performance may affect delivery times. Estimated delivery times will be provided at checkout, but please note that these are only estimates and cannot be guaranteed.
6. Tracking Information
- Order Tracking:
- Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through the carrier’s website.
7. Shipping Insurance
- Insurance Information:
- We recommend checking with your selected carrier regarding shipping insurance options. Depending on the carrier’s policies, shipping insurance may be included or available as an optional add-on at your expense.
8. Damaged or Lost Packages
- Courier Responsibility:
- In the rare event that your package is damaged or lost during transit, it will be subject to the courier’s policies and procedures. We advise you to report any issues directly to the courier as soon as possible. Timeless Treasures will assist you in liaising with the courier where necessary but is not responsible for the resolution of such claims.
9. Shipping to P.O. Boxes and APO/FPO Addresses
- Service Limitations:
- At this time, we do not ship to P.O. Boxes or APO/FPO addresses. Please provide a physical address when placing your order.
10. International Shipping Fees and Duties
- Customs Duties and Taxes:
- For international orders, any customs duties, taxes, or additional fees imposed by the destination country are the responsibility of the buyer. These charges are not included in the product price or shipping cost and must be settled directly with the relevant customs office.
11. Order Changes and Cancellations
- No Changes or Cancellations:
- Once an order is placed, it cannot be changed or canceled. Please review your order carefully before finalizing your purchase.